Wholesale Shipping Policy

FREIGHT & DELIVERY POLICIES

The Company shall deliver the goods to the address stated in the Purchaser’s Credit Application Form or Wholesale Access Application. Any changes to the nominated delivery address must be communicated in writing by the Purchaser as soon as possible. The Company shall be entitled to charge for and recover from the Purchaser on all demand, costs or loss occasioned by the failure by the Purchaser to collect or take delivery of the goods. The Company shall deliver the goods by carrier and form of transport considered most appropriate. Delivery date or time cannot be guaranteed and is subject to the carrier’s schedule and terms and conditions of sale. 
a) For all deliveries, freight will be calculated by the company on the cubic meterage of the consignment and will be included in “postage and handling”. Standard delivery time (outside of Peak Season) is approximatively 3-4 business days. Please add a few days if you are in WA or rural areas for your order to arrive.
b) Bulky items may attract a small freight surcharge. 
 

DAMAGED AND LOST GOODS

Damaged or missing goods must be reported to the Company immediately (within 48 hours) to arrange a replacement. The Company will not accept claims for damage inflicted to products in transit if the delivery is signed for and accepted by the Purchaser. The Company will not accept responsibility for any part delivery or delay in delivery of the goods as a result of events occurring beyond the Company’s control. The Company will not be in any way responsible for any consequences (direct or indirect) arising from such delay or non-delivery.