Cancellations & Refund policy
We will not accept returns on worn, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. We do not offer returns or refunds for change of mind of purchase.
Products purchased in large quantities (bulk orders) or at reduced rates (sales items) may not be returned after 7 days of receiving if damaged.
How to exchange or return via post is detailed below.
Promotions, discounts and gift cards
You may use discount codes, automatic discounts or gift cards as payment for certain products on the site. Discount codes are available through our marketing channels. Only one discount code can be used per order, including automatic discounts, but multiple gift cards can be used per order. Discounts cannot be combined with our free shipping offer. We may email vouchers and electronic gift cards to you or to your selected recipient. We accept no liability for errors in the email address provided to us. You are responsible for the use and safety of your vouchers and gift cards - you should treat them like cash. We assume no liability for the loss, theft or to the extent permitted by law illegibility of vouchers or gift cards, including if gift cards used without your permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of vouchers or gift cards. We may block gift cards if notified by law enforcement that gift cards have been fraudulently obtained.
Refunds for damaged, faulty or incorrect items
If your order arrives damaged, product is faulty or if it was supplied incorrectly, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).
In this case, please contact us on firstname.lastname@example.org before sending your order back so that we can approve the return.
We appreciate your business and want to assure you that we respect your privacy as well as meet our legal obligations regarding your privacy.
Shipping and delivery
We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t absolutely guarantee firm delivery dates or times. Delivery options are set out at checkout although such information is indicative only.
We will try to let you know if we expect to be unable to meet our estimated delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.
La La Land respects your right to privacy under the Privacy Act 1988 (Cth) and is required to comply with the Australian Privacy Principles in respect of the collection of personal information from individuals.
La La Land is committed to protecting your personal privacy. We hate spam as much as you do, so rest assured that we would never send spam or sell email addresses to third parties. We recognise the trust you put in us through your dealings with us. We do everything we can to maintain that trust.
The information we collect
The sort of personal information we might collect from you includes your name, gender, age, address, email address, third party services login, telephone number, fax number, credit card information and order history. For current and potential employees, we will also collect information including emergency contacts, bank and superannuation accounts and prior employment history.
How we use the information
The information that you provide to us is generally used to provide goods or services to you. We may also use any personal information you entrust to us to better understand our customers’ interests and needs and to provide, deliver, source, administer and improve our products and services. This may include:
• The processing of payments, refunds or discounts
• Provide relevant email marketing offers and segmentation
• Market research
• Personalising your shopping experience where possible
• Maintaining a current database of customer information
You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal information.
For current and potential employees of La La Land, personal information is used to decide whether to offer employment and to manage the employment relationship. It can also be used to conduct various pre-employment checks.
Disclosure to third parties
La La Land does not generally disclose personal information to third parties. In some circumstances personal information may be disclosed to third parties who perform services on our behalf for the purpose of providing you with goods and services or, in the case of current and potential employees, to assist La La Land in the management of the employment relationship. La La Land requires third parties who receive your personal information to comply with Australian Privacy laws. We do not sell or rent any personal information.
We do not disclose your personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:
• Any related companies
• IT service providers, mail delivery services
• Professional advisors including accountants, auditors, or lawyers
• Government agencies
Some of our service providers provide services to us entirely or partly from overseas locations and we may, in order to receive those services, occasionally transfer personal information overseas - predominantly to the United States of America and New Zealand.
Storage of information
The personal information obtained by La La Land is stored electronically on servers either controlled by us or by our contracted third parties who are also bound to comply with the Australian Privacy Principles.
We take measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Most personal information held by La La Land is held on computer systems located within the Commonwealth of Australia. From time to time information may be stored on servers which are located overseas. When this occurs, we ensure that the third party web storage provider will not use the information and that they are bound to comply with the Australian Privacy Principles or more stringent standards.
Our website does use Google Analytics, a service which transmits website traffic data to Google servers in the United States of America. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Consequence of not providing information
You have no obligation to provide personal information which you do not wish to disclose. In some circumstances, however, the failure to disclose personal information may mean that La La Land is unable to provide you with employment or access to goods or services that require the collection of that information.